Frequently Asked Questions

PigaTech offers a comprehensive range of digital services including web development, mobile app development, e-commerce solutions, UI/UX design, digital marketing, systems development, and IT consulting. We provide end-to-end solutions tailored to your business needs.

PigaTech SoftCompany is headquartered in Dodoma, Tanzania. We serve clients locally in Tanzania and internationally across Africa and beyond.

PigaTech SoftCompany has been delivering innovative digital solutions since 2024. Our team brings together years of combined experience in software development, design, and digital strategy.

Yes, we work with clients from around the world. Our remote collaboration tools and flexible working hours allow us to serve international clients effectively, regardless of time zones.

We use modern technologies including HTML5, CSS3, JavaScript, PHP, Python, React, Angular, Vue.js, Node.js, and various frameworks. We choose the best technology stack based on your project requirements.

Yes, we offer comprehensive maintenance and support packages. This includes regular updates, security patches, performance monitoring, bug fixes, and technical support to ensure your system runs smoothly.

Absolutely! We can work with existing websites and systems, providing upgrades, redesigns, integrations, and maintenance. We assess your current setup and recommend the best improvements.

Our standard payment terms typically include a 50% deposit before project commencement and 50% upon completion. For larger projects, we offer milestone-based payment structures. Payment methods include Mobile Money, Bank Transfer, and Card Payments.

We offer flexible payment terms depending on the project scope. Standard terms include: 50% upfront, 25% at project midpoint, and 25% upon completion. Enterprise clients may qualify for customized payment arrangements.

Yes, we offer discounts for long-term partnerships, multiple projects, non-profit organizations, and startups. We also provide special packages for educational institutions and government agencies.

No, we believe in transparency. All costs are clearly outlined in our proposals and contracts. We provide detailed breakdowns of all expenses, including development, hosting, maintenance, and any third-party services.

Yes! Every project is unique, and we provide custom quotes based on your specific requirements. Contact us with your project details and we'll provide a comprehensive, no-obligation quote within 24 hours.

Our development process follows agile methodology: Discovery & Planning, Design & Prototyping, Development, Testing & Quality Assurance, Deployment, and Post-launch Support. We keep you involved at every stage.

Your involvement is key to project success. We require your input during the discovery phase, design reviews, and testing phases. We schedule regular check-ins and updates, but we handle the technical work so you can focus on your business.

Yes, upon full payment, you will own all source code, design files, and intellectual property created during the project. We provide full documentation and transfer all assets to you.

We accommodate changes through a structured change request process. Minor changes are typically included, while major changes may affect the timeline and budget. We discuss and agree on all changes before implementation.

We provide comprehensive post-launch support including technical support, bug fixes, performance monitoring, security updates, and content updates. Our support packages are tailored to your needs.

Yes, we offer comprehensive training programs for your team. We provide hands-on training sessions, user manuals, video tutorials, and ongoing support to ensure your team is fully equipped to use the system.

You can request support through multiple channels: email at support@pigatechsoft.com, phone at +255 678 520 538, or through our support ticket system. We also offer live chat support for immediate assistance.

Our standard response time is within 2-4 hours for non-urgent issues and within 1 hour for critical issues. We prioritize urgent requests and provide 24/7 support for enterprise clients.